General

This Privacy Statement sets out how we comply with European Union data protection requirements. This applies to the entire web site. Any changes to these policies will be notified to you on the web site homepage and will be included in the updated Privacy Statement.

You can also access this Privacy Statement via our homepage and from the bottom of every page by clicking on the appropriate link.

Explorer Travel and its subsidiaries/franchisees are committed to respecting your privacy. We have structured our web site so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

What we collect

We may collect the following information as submitted to our web site by you: A contact name (you should ensure that you have the consent of any individual’s details submitted), your phone and fax numbers, your Email address, your preferred user name, additional information and your preferred password.

We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

Some pages use cookies, a data analysis technique. In order to learn more, please see the section on ‘How we use Cookies’ below.

In operating our website we may collect and process the following data about you:

  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  3. Information provided to us when you communicate with us for any reason.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service. We may use the information to improve our products and services and for research purposes.

Our representatives will usually follow up, either by e-mail, phone, fax or mail, to people who have registered their details.

We may periodically send promotional e-mail about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail.

Who we share the information with and your choices:

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement. We will not sell, distribute or lease your personal information to third parties.

This process may include sending personal information outside of the European Economic Area and, if necessary, across international borders. The data protection laws in these countries may not be as extensive as in the European Economic Area. However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by e-mailing us at:

Data Protection Compliance Officer imagine@explorertravel.co.uk

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please email:

Data Protection Compliance Officer imagine@explorertravel.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the web site in question.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

How we use cookies

Cookie Policy